Privacy Policy

Privacy Policy

Introduction

Welcome to https://certified-plumber-specialist.vibereports.co.uk (hereafter referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Law on Data Breach Notification (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, products, or services accessed through links on our platform. These entities have their own privacy policies governing data collection and use, and we encourage you to review these carefully before interacting with them.

Processing Activities

This Privacy Policy guides how we interact with users in various ways:

  • Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal data to manage your account and provide the requested services.
  • Visiting Our Websites: Every time you visit our websites, we may collect certain information automatically through cookies, browser types, operating systems, and referral URLs.
  • Communication: We may reach out to users via newsletters, emails, phone calls, or text messages/SMS for promotional purposes, service updates, or surveys.

Personal Data Collection

We gather a range of personal data to enhance your experience and improve our services. The types of information collected include:

  • Account Details: This includes usernames, passwords, and account creation information.
  • Payment Information: Credit/debit card details, billing addresses, and payment transaction records.
  • Financial Records: Bank account numbers, investment portfolios (if applicable), and financial transaction history.
  • Purchase Data: Items purchased, purchase dates, quantities, and associated costs.
  • Mobile Device Identifiers: Unique device identifiers, mobile network information, and location data from mobile devices used to access our services.
  • Location Data: GPS coordinates and other location-based services data when you interact with our apps or websites.
  • Feedback and Reviews: Opinions, comments, and ratings provided by users.
  • Social Media Information: Data shared when you connect our accounts to social media platforms.
  • Product Preferences: Information about products viewed, purchased, or added to wishlists.

We collect this data through various methods: user input forms, account settings, browsing interactions, automated tracking technologies (like cookies), and third-party service providers.

Cookies

Cookies are small text files stored on your browser when you visit our websites. They play a crucial role in enhancing your experience and enabling certain functions. Our use of cookies includes:

  • Strictly Necessary Cookies: These ensure basic functionalities, such as allowing users to log in and navigate the website.
  • Preference Cookies: Tailored settings and preferences are stored for personalized experiences.
  • Analytics Cookies: Used by our analytics tools to gather information about how visitors interact with our sites, enhancing our content and services.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for legitimate business interests. Once the retention period expires, we delete or anonymize the data to ensure confidentiality.

Security Measures

The protection of your personal data is a top priority. We have implemented robust security measures to safeguard information:

  • Encryption: Data transmission and storage are encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it and notify parents or legal guardians.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask for the deletion of your personal data in certain circumstances.
  • Restriction: Limit the processing of your data under specific conditions.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discrimination when exercising your data rights.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team via email at [email protected] or by postal mail to the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, requests for information, or data privacy concerns, please reach out to us: